Author: f28admin

Maintaining contact during the current Covid19 crisis

Posted on by f28admin

To help us ensure that you are able to talk to your loved ones here at Somerville House we are respectfully asking that you try to phone in after 2.00pm. This is a much less busy time of the day for staff and will greatly assist them in seamlessly transferring your call / the phone to your relative.

In addition, you are welcome to send an email to us, we will then either print it out or read it out to your relative.

We can also email pictures to you if we have your email address.

Do please let us have any appropriate contact email addresses in order that we can keep as many people up to date and informed as possible.

Thank you for your cooperation during these challenging times.

Support your local care home

Posted on by f28admin

If you would like to offer your services to help our 29 residents at Somerville House, please contact Sam below.

We need to make sure we have enough staff to provide a safe level of care as this crisis develops.

If you find yourself available, we can find work for carers, domestics and kitchen staff.

Whilst staffing levels are OK at the moment the need to cover on a 24/7 basis will become increasingly difficult.

We ask you to contact us and let us know what you are prepared to do and when you could make yourself available, we will then call on you as our need arises.

Thank you in advance of your support during this difficult time.

You can contact us here:

Telephone:  01884 820811 (ask for Sam)

Email:            sammartin@graysar-associates.co.uk

Mothering Sunday 2020

Posted on by f28admin

Dear Family and friends

Re: Mothering Sunday 23rd March 2020

Due to the restrictions placed on visitors to Somerville House we want to reassure you that any deliveries for your family of flowers and gifts can be collected by staff at the front door. In addition, if you would like to speak to your family member please feel free to call any time after 10.00am and please try to avoid lunch time 12.00 – 13.30.

This will avoid any frustration and disappointment on this day and give staff chance to handle your call as we may experience a particularly high number of calls for Mothering Sunday.

In the meantime, if you have any concerns or questions please do contact us:

Telephone: 01884 820811

E mail info@graysar-associates.co.uk

Visitor restrictions

Posted on by f28admin

Important Notice to all visitors to Somerville House on the 14th March 2020

Dear Family and friends

As you know the health and safety of our residents is of the utmost importance to us here at Somerville House.

Considering the current situation regarding Coronavirus (COVID- 19) and the daily changes to the government guidelines, we feel it is important for us to protect our residents and minimize the risk to them as much as possible.

For this reason, all non-essential visits to the care home are now suspended until further notice.

We have not taken this decision lightly and appreciate this may cause some concern however we feel this is a necessary step to take at this time. Please be assured that essential services, including medical assistance will continue as normal.

Our staff will be doing all they can to ensure that Home life continues as normal within the home.

To maintain contact between your friend or relative please do not hesitate to contact us by letter, email or phone. We can always get a phone to your friend or relative wherever they may be in the home, we would ask however that you avoid certain times in particular lunch time (12.00- 13.30), in the morning before 10.00 am and at weekends where possible. This will avoid any frustration and disappointment during times when we may experience a high number of calls.

Please be patient with us.

We are continuing with our robust infection control practices and have strict protocols in place to limit the risk of cross-infection in our care home.

We monitor resident’s health closely and continuously and are in daily contact with all our usual health professionals be they doctors, nurses, community support teams and the pharmacy. The health and well-being of our care home staff are also being closely monitored.

We appreciate your support in ensuring these preventative measures keep our residents and your loved ones safe. We will continue to keep you informed of any updates as things change. In the meantime, if you have any concerns or questions please do contact us:

Telephone: 01884 820811

Email: info@graysar-associates.co.uk

Here are some links giving further advice and information on Coronavirus:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#number-of-cases https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

Important information about the coronavirus outbreak

Posted on by f28admin

Important Notice to all visitors to Somerville House on the 14th March 2020

 Dear Family and friends

As you know the health and safety of our residents is of the utmost importance to us here at Somerville House. Considering the current situation regarding Coronavirus (COVID- 19) and the daily changes to the government guidelines, we feel it is important for us to protect our residents and minimize the risk to them as much as possible.

For this reason, all non-essential visits to the care home are now suspended until further notice.

 We have not taken this decision lightly and appreciate this may cause some concern however we feel this is a necessary step to take at this time.

Please be assured that essential services, including medical assistance will continue as normal. Our staff will be doing all they can to ensure that Home life continues as normal within the home.

To maintain contact between your friend or relative please do not hesitate to contact us by letter, email or phone. We can always get a phone to your friend or relative wherever they may be in the home, we would ask however that you avoid certain times in particular lunch time (12.00- 13.30), in the morning before 10.00 am and at weekends where possible. This will avoid any frustration and disappointment during times when we may experience a high number of calls. Please be patient with us.

We are continuing with our robust infection control practices and have strict protocols in place to limit the risk of cross-infection in our care home. We monitor resident’s health closely and continuously and are in daily contact with all our usual health professionals be they doctors, nurses, community support teams and the pharmacy.

The health and well-being of our care home staff are also being closely monitored.
We appreciate your support in ensuring these preventative measures keep our residents and your loved ones safe. We will continue to keep you informed of any updates as things change.

In the meantime, if you have any concerns or questions please do contact us:

Telephone: 01884 820811
Email: info@graysar-associates.co.uk

Here are some links giving further advice and information on Coronavirus:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#number-of-cases
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response