Complaints Policy

The home believes that if a service user wishes to make a complaint or register a concern they should find it easy to do so. It is the home’s policy to welcome complaints and look upon them as an opportunity to learn, adapt, improve and provide better services. This policy is intended to ensure that complaints are taken seriously.

The policy is not designed to apportion blame, to consider the possibility of negligence or to provide compensation. It is not part of the home’s disciplinary policy.

Download our Complaints Policy